Cancel my order

You can cancel an order, as long as the production hasn’t begun yet. To facilitate this, we give a margin of 30 minutes before the order is placed in the production queue. And even if this time has passed, it might still be possible to cancel the order if the production hasn't begun.

How to cancel an order

Go to the order tracking area and enter the required data. When you enter the data correctly, you will get the order information, and a button with the option to cancel. Please press this button.

At that moment your order will be cancelled and the amount paid will be refunded automatically. Bear in mind that once the order has been cancelled, it will not be possible to recover it, so be sure before cancelling it.

If you have just placed the order and are accessing this area and you do not see the option to cancel, it is because it has not yet entered our system yet., In that case, please try again in a few minutes.

Refund - It will take a few days for the refund to be reflected in your bank account.