Wanapix
Father's Day Gifts

I need to modify my order

We only recommend modifying your order in cases of force majeure, as order changes are more likely to cause issues. However, if you need to make a change to your order, below we explain what to do in each case.

In the permitted cases that require you to contact us, we will try to make these changes, but we cannot guarantee that we will be able to carry them out if, by the time we read your message (ticket, chat, email), production of the product has already started.

Change the address

It is possible to change the address, provided that:

  • The order has not already been packed or dispatched
  • The new destination has a price equal to or lower than the original destination

To request an address change, please contact us.

Change a product

It is only possible to change a product if the following conditions are met:

  • The product has not started production
  • It can only be changed for a variant or model of the same product, for example, colour, fabric, finish, size, etc. For example, if you buy mugs with a white interior and need to change them for another interior colour. Or if you buy an apron, change the colour of the trim, etc.
  • The new product or model must have the same price as the original or a lower price.

If all these conditions are met, to request the change, please contact us. Remember to provide your order number and the relevant information.

Change the quantity or units of a product

This option is not possible, as it involves changing the payment amount. If you would like more or fewer quantities or units in your order, we recommend that you cancel your order and place a new one. If you want to use the same images and designs you had already prepared, you can check here how to do it. If the original order has already started production, it will not be possible to cancel it. If this is your case, contact us so we can help you.

Modify the design created or change images or texts

This option is not possible, so if you absolutely need to do this, we recommend that you cancel your order and place it again.